How it Works | Xperoc – South Africa’s Service Ordering Marketplace
🇿🇦 South Africa’s Service Ordering Marketplace · List Your Business Free Today →
Welcome to Xperoc

Making ordering services as easy as ordering products.

Instead of spending hours searching for contractors, requesting quotes, making endless phone calls, and hoping you’ve chosen the right person, Xperoc lets you simply place an order. Whether you’re looking for a plumber, electrician, cleaner, or web developer, Xperoc brings everything together in one marketplace.

The Customer Journey

How Ordering Works

Service providers receive your request, submit offers, and you choose the one that best suits your budget and requirements.

1

Tell us what you need

Choose a service category and describe your project. The more information you provide, the better the offers you’ll receive.

  • What you need done
  • Your location & completion date
  • Photos, videos, or voice notes
  • Your budget (recommended)
2

Providers receive requests

Relevant businesses are notified about your order instantly. Interested providers can then interact and submit offers.

  • Review your requirements
  • Ask clarifying questions
  • Submit customized offers
  • State price & availability
3

Choose the best provider

Select the provider that offers the best value—not simply the lowest price. Make an informed decision based on data.

  • Price & Response time
  • Verified Reviews
  • Experience & Portfolio
  • Platform Verification status
4

Secure Payment

Once you’ve accepted an offer, payment is made securely through Xperoc. Your money is held safely in escrow until the agreed work has been completed. This completely protects both the customer and the service provider.

5

Job Completion & Review

The service provider completes the work. Once you’re satisfied, confirm completion. Xperoc then releases the payment to the provider. Finally, both parties can leave reviews to help build trust within the marketplace.

Safe & Secure

Fair Dispute Resolution

Although most jobs are completed successfully, disagreements can sometimes occur. If either party believes the agreed work has not been completed correctly, a dispute can be opened before payment is released.

We aim to resolve disputes fairly, transparently, and based completely on the evidence provided by both parties.

Our Review Process

  • • Reviewing the original order details
  • • Reviewing in-app messages & evidence
  • • Reviewing uploaded photos & videos
  • • Considering both parties’ explanations
  • • Assessing whether agreed work was met

Potential Outcomes

  • • Release full payment to provider
  • • Issue a refund to the customer
  • • Arrange a partial payment
  • • Recommend corrective work before payment
No Monthly Fees

Simple Commission Structure

Xperoc only earns when service providers earn. There are no monthly joining fees required to receive orders. Our commission is only charged on successfully completed jobs.

Orders below R1,000

7.5%

Commission Rate

Example Breakdown:
Job Value: R800
Commission (7.5%): -R60
Provider Receives: R740
High Value Jobs

Orders of R1,000 and above

15%

Commission Rate

Example Breakdown:
Job Value: R2,000
Commission (15%): -R300
Provider Receives: R1,700
Grow Your Business

Why List Your Business?

Thousands of customers search for reliable service providers every day. Whether you’re a solo professional or a large company, Xperoc helps you reach people actively looking for your services.

  • Get discovered by new customers Receive service requests directly without cold calling or expensive advertising.
  • Build trust & showcase work Grow your client base through verified reviews and showcase your past projects.
  • Receive secure payments Spend less time chasing invoices and more time doing the work with guaranteed escrow payouts.
  • Compete fairly Win jobs based on quality, reliability, and clear pricing.
Upgrade Your Growth

Xperoc Premium

Premium gives service providers powerful tools to manage and grow their businesses. Designed for businesses that want to attract more customers, win more work, and operate more professionally.

✔ Priority placement in search
✔ Increased visibility
✔ Business profile enhancements
✔ Quote generation tool
✔ Invoice generation tool
✔ Customer management tools
✔ Order management dashboard
✔ Analytics & business insights
✔ Faster notifications
✔ Marketing & tracking tools
✔ Premium business badge
✔ Early access to new features
Explore Premium Dashboard →

Simpler, safer, and more efficient.

Whether you’re ordering a service or growing a service business, Xperoc makes the entire process better.

Why Customers Choose Xperoc

  • Order services in minutes
  • Compare multiple professionals
  • Secure escrow payments
  • Transparent pricing
  • Verified reviews
  • Thousands of service categories
  • Fair dispute resolution
  • Trusted marketplace
  • Convenient ordering from one platform

Why Providers Choose Xperoc

  • New customer leads
  • No cold calling
  • No expensive advertising required
  • Secure payouts on completion
  • Professional business tools
  • More visibility & credibility
  • Sustainable business growth opportunities
  • Only pay commission upon success
Got Questions?

Frequently Asked Questions

Everything you need to know about ordering services and operating on Xperoc.

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