Privacy Policy

Introduction

Xperoc (“Xperoc”, “we”, “us”, or “our”) is committed to protecting the privacy, security, and lawful processing of personal information entrusted to us by our users.

This Privacy Policy explains how Xperoc collects, uses, stores, shares, protects, and otherwise processes personal information when individuals, businesses, service providers, visitors, and clients access or use the Xperoc platform, website, applications, communication channels, payment systems, marketplace services, automation systems, and related products and services.

Xperoc operates as a service marketplace and intermediary that facilitates the discovery, matching, engagement, payment, and management of services between clients and independent service providers.

Our Role

Xperoc acts as a marketplace infrastructure provider and intermediary. Our services may include:

• Matching clients with service providers.
• Receiving and processing service requests.
• Managing booking requests.
• Facilitating communication between parties.
• Operating trust and verification systems.
• Managing escrow-based payments.
• Processing reviews and ratings.
• Investigating disputes.
• Preventing fraud and abuse.
• Providing business tools, analytics, invoicing, contracts, and quotation services.

Information We Collect

We collect information directly from users, automatically through platform usage, and from trusted third parties.

Service Request Information

When a client submits a service request, Xperoc may collect and process the following information to identify, evaluate, and match suitable service providers:

• Job descriptions and service categories.
• Budget information.
• Requested completion dates.
• Property information.
• Uploaded images and documents.
• Project specifications.
• Geographic location information.

Human and Automated Matching

Xperoc uses both human review processes and automated technologies to facilitate service matching. Matching may be performed through:

• Human review by Xperoc personnel.
• Automated matching systems.
• Artificial intelligence systems.
• Machine learning technologies.
• Rules-based allocation systems.
• Geographic proximity analysis.
• Trust and reputation scoring.
• Provider availability assessments.

Our proprietary automation systems, including Xmatcher and future matching technologies, may analyse service requests and identify suitable providers based on numerous factors.

Trust Scores, Ratings and Reputation Systems

To improve marketplace quality and user safety, Xperoc may create, maintain, and update trust, reputation, verification, reliability, responsiveness, and performance indicators.

Trust scores are dynamic and may increase or decrease over time. Xperoc reserves the right to modify scoring methodologies without prior notice.

Payments and Escrow Services

To protect both clients and service providers, Xperoc may operate an escrow payment model.

• The client may be required to submit payment to Xperoc upon booking confirmation.
• Funds may be held securely until completion verification.
• Service providers may not receive payment before completion confirmation.
• Payment release may be subject to review and verification procedures.

Xperoc may request evidence of completion from either party before authorising payment release. Such evidence may include photographs, written confirmations, signed documents, invoices, communications records, GPS verification, and completion reports.

Refunds

Xperoc does not provide refunds merely because a client changes their mind or becomes dissatisfied with subjective preferences. Refunds may be considered where:

• A service provider fails to arrive.
• A service provider abandons the work.
• A service provider fails to perform the contracted services.
• Fraudulent activity is identified.
• A duplicate payment occurs.
• A platform error results in incorrect processing.

Xperoc reserves sole discretion to investigate refund requests and determine whether a refund is appropriate. Additional evidence may be requested before a refund determination is made.

Fraud Prevention and Platform Safety

Xperoc maintains a zero-tolerance approach toward fraud, deception, impersonation, abuse, scams, payment manipulation, false representations, and other misconduct. To protect users, we may:

• Verify identities and business registrations.
• Review payment activity and monitor communications.
• Conduct risk assessments and review uploaded documents.
• Investigate suspicious behaviour and analyse marketplace activity patterns.
• Detect unusual transaction activity and suspend payments during investigations.

Account Suspension and Permanent Bans

Xperoc reserves the right to suspend, restrict, deactivate, or permanently terminate accounts where we reasonably believe a user has committed any of the following:

• Committed or attempted fraud
• Submitted false information
• Misrepresented qualifications
• Manipulated reviews
• Circumvented platform fees
• Violated this Privacy Policy
• Violated platform terms
• Engaged in unlawful conduct
• Abused other users
• Interfered with platform operations

Service providers found to have engaged in fraudulent conduct, deception, identity manipulation, payment abuse, review manipulation, privacy violations, or other serious misconduct may be permanently removed from the platform without compensation.

Business Listings, Direct Discovery and Independent Bookings

In addition to Xperoc’s managed matching and booking services, service providers may maintain public business listings and profiles on the platform. These listings may be indexed by search engines and made discoverable through Xperoc’s marketplace, category pages, location pages, and search functionality.

Depending on a provider’s subscription level, account status, feature eligibility, or participation in premium programmes, clients and prospective clients may be able to:

• View provider profiles, business information, photographs and portfolio content.
• View reviews and trust indicators.
• Submit enquiries, send messages and request quotations directly from providers.
• Book services directly through provider profiles, independently of Xperoc’s managed matching process.

Where direct messaging functionality is available, Xperoc may process, store, monitor, analyse, review, and retain communications for security, fraud prevention, dispute resolution, platform improvement, legal compliance, and quality assurance purposes.

Xperoc does not guarantee the quality, legitimacy, seriousness, financial capability, or intent of any person who contacts a provider through a public listing or profile. Providers are responsible for exercising their own commercial judgement when engaging with prospective clients.

Information submitted through public listings, enquiry forms, booking requests, reviews, profile pages, and messaging systems may be retained as part of Xperoc’s marketplace records and may be used for platform operations, trust and safety functions, dispute investigations, analytics, fraud prevention, and legal compliance.

Providers participating in premium, upgraded, preferred partner, or future enhanced visibility programmes may receive additional communication features, lead-generation capabilities, profile visibility benefits, or client engagement tools. The availability of such features may change from time to time at Xperoc’s sole discretion.

How We Use Your Information

Xperoc uses the personal information we collect for the following purposes:

• To create, verify and manage user accounts and profiles.
• To facilitate service requests, bookings, matching and communications between users.
• To operate and improve our platform, features, tools and services.
• To process payments, manage escrow transactions, and handle refunds.
• To detect, investigate and prevent fraud, abuse, and other harmful activity.
• To generate and maintain trust scores, reputation indicators and verification records.
• To send service-related communications, notifications, and updates.
• To comply with applicable South African law and regulatory requirements.
• To resolve disputes between users and enforce our platform terms.
• To conduct analytics and improve the overall safety and quality of the marketplace.

Sharing of Information

Xperoc does not sell personal information to third parties. We may share personal information in the following circumstances:

• Between platform users: Certain profile and contact information is shared between clients and service providers to facilitate bookings and service delivery.
• With technology partners: We use trusted third-party providers for hosting, payments, analytics, and communications infrastructure who are contractually obligated to protect your information.
• For legal compliance: We may disclose information where required by law, court order, or regulatory authority.
• For fraud prevention: We may share information with payment processors, law enforcement, or other relevant entities in cases of suspected fraud or unlawful activity.
• With your consent: We may share information in other circumstances where you have given explicit consent.

Data Retention

Xperoc retains personal information for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, fraud prevention, or reporting requirements.

Where an account is closed or deactivated, we may retain certain information as required by applicable law, for dispute resolution, fraud investigation, or legal proceedings. Information relating to suspected or confirmed fraudulent activity may be retained indefinitely for platform safety purposes.

We review our data retention practices periodically and delete or anonymise information that is no longer required.

Your Rights Under POPIA

In accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), you have the following rights in respect of your personal information:

• Right of access: You may request a copy of the personal information Xperoc holds about you.
• Right to correction: You may request that inaccurate or incomplete information be corrected or updated.
• Right to deletion: You may request that your personal information be deleted, subject to Xperoc’s legal obligations and legitimate platform safety interests.
• Right to object: You may object to the processing of your personal information for direct marketing purposes.
• Right to complain: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information rights have been violated.

To exercise any of these rights, please contact us at hello@xperoc.com.

Cookies and Tracking Technologies

Xperoc uses cookies and similar tracking technologies to operate and improve our platform. We may use essential cookies required for the platform to function, analytical cookies to understand usage, preference cookies to remember your settings, and security cookies to detect and prevent fraud.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Xperoc platform.

Children’s Privacy

Xperoc is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information to Xperoc without appropriate consent, please contact us immediately at hello@xperoc.com.

Changes to This Privacy Policy

Xperoc may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or applicable law. Where material changes are made, we will notify registered users through the platform or by email. Your continued use of the Xperoc platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.